Terms of Service

Effective November 9, 2026

These terms are an agreement between you and Close Cobra LLC, a Florida limited liability company (“CloseCobra”, “we”, “us”), for your use of CloseCobra. By creating an account you accept them. If you use CloseCobra for a company, you confirm you can accept these terms for it.

The service

CloseCobra records and analyzes sales calls you choose to record, and produces summaries, follow-up suggestions, email drafts and coaching. It never sends emails or contacts anyone for you.

Your responsibilities

Trial, billing and cancellation

New accounts get a free trial of 7 days and 60 recorded minutes. After that, the plan costs $29 per month plus any applicable tax, billed in advance through Stripe, and includes 600 recorded minutes per billing month. Unused plan minutes don’t roll over. Subscribers can buy extra minutes at any time (300 minutes for $10); extra minutes are charged once, are available as soon as payment clears, carry over from month to month while your subscription is active, and end if your subscription ends. You can cancel anytime from the Billing page; you keep access until the end of the period you paid for. The optional Dialer add-on costs $9.99 per month, includes 100 calling minutes per billing month, and charges 5¢ per minute after that (each call rounded up to the next minute), added to your next invoice. You choose a monthly limit on extra minutes, and calling pauses when you reach it. Calls are limited to US and Canada numbers, one call at a time, dialed by you; automated dialing, robocalls and calls in violation of telemarketing or do-not-call laws are not allowed. Turning the Dialer off releases your number. Except where required by law, payments aren’t refundable. We may change prices with at least 30 days’ notice by email.

Yearly plans

The Solo plan is also offered yearly at $290 per year, and the Team plan at $240 per seat per year, each plus any applicable tax and charged in advance. Yearly plans include the same recorded minutes as monthly plans (600 per seat), refilled every month on the same day; unused plan minutes don’t roll over. Switching from monthly to yearly takes effect right away, and the unused part of the current month is credited. Switching from yearly to monthly takes effect when the paid year ends. Yearly plans renew automatically for another year unless cancelled; we email a reminder about 7 days before each yearly renewal. If you cancel a yearly plan, you keep access until the end of the paid year, and the rest of the year isn’t refunded, except where the law requires it. The Dialer add-on is available on monthly plans only for now. Referral free months apply to monthly plans.

Team plans

A team owner buys seats for their team, at least 3, at $25 per seat per month or $240 per seat per year. The owner pays for all seats and can add seats at any time (charged right away for the rest of the current billing period) or remove seats (the lower price starts at the next renewal; no refund for the current period). Each person who records calls uses a seat; an invite that hasn’t been accepted holds a seat. Recorded minutes are shared across the team: 600 per seat each month, or 60 per seat during a free trial. The owner can buy extra minutes for the whole team.

Owners and managers can see every call recorded on the team, including recordings, transcripts, summaries, follow-ups and email drafts, and can remove people from the team. Calls recorded on a team belong to the team: if a rep leaves or is removed, those calls stay with the team and the rep no longer sees them. Calls a rep recorded before joining stay private to the rep. When someone with a paid Solo plan joins a team, their Solo plan is cancelled and the unused part of what they paid is refunded. The team owner is responsible for getting their company’s approval to use CloseCobra and for making sure their reps follow call-recording laws. If the team owner deletes their account or the team plan ends, recording on the team stops and members go back to their own accounts.

Referral program

If someone signs up with your referral link and subscribes, their first month is free. After they pay for their first full month, we credit your account with one month of the plan price, applied to your next bill. Credits have no cash value and can’t be transferred. We may withhold credits for self-referrals, fake accounts or abuse, and may change or end the program with notice; credits already earned are kept.

Your content

You own your recordings and results. You give us permission to store and process them only to provide the service to you. Our Privacy Policy explains how we handle them.

Availability

We work to keep CloseCobra running but don’t guarantee it will be uninterrupted or error-free. We may change or improve features over time.

Ending your account

You can stop using CloseCobra at any time. We may suspend or close accounts that break these terms. You can export your data before your account closes.

Disclaimers and limits

CloseCobra is provided “as is”. To the extent the law allows, we disclaim all implied warranties, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We aren’t liable for indirect or consequential losses, such as lost sales.

General

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. If we change these terms in a meaningful way, we’ll email you before the change takes effect. Questions: andrew@closecobra.com or Close Cobra LLC, 15985 Preserve Marketplace #1003, Odessa, FL 33556.