Support

Email andrew@closecobra.com. We usually reply within one business day.

Getting started

  1. Create an account at closecobra.com/app. The free trial is 7 days and 60 recorded minutes, no card needed.
  2. Add the CloseCobra extension to Chrome, click its icon, and sign in.
  3. Open your dialer in a Chrome tab, click Start recording (or press Alt+Shift+R), and allow the microphone the first time.
  4. When the call ends, click Stop & analyze. About a minute later you get a notification with the summary, follow-up and email draft.

Recording

Which dialers work? Any dialer that runs in a Chrome tab. For a desk phone or your cell, put the call on speaker and use New call → Record → Microphone only, which also works in your phone’s browser. You can also upload a file or paste a transcript.

No extension? Go to New call → Record → Dialer in another Chrome tab. When Chrome asks, pick the tab your call is in and turn on “Also share tab audio.” Keep the CloseCobra tab open while you record.

Only my side was recorded. Start recording from the dialer tab itself, while the call audio plays in that tab. If the tab isn’t playing audio, only your microphone is captured.

The microphone is blocked. Click the extension icon, then Allow microphone, and choose Allow.

A recording didn’t upload. It’s kept in your browser. Click the extension icon and press Retry upload when you’re back online.

Do I need consent? Many states, including California, Florida and Pennsylvania, require everyone on the call to agree. Tell the other person at the start that the call is recorded. You’re responsible for following the laws that apply to your calls.

Dialer add-on

What is it? Your own local number for calling prospects from CloseCobra, $9.99 a month with 100 minutes included, then 5¢ a minute. Turn it on under Billing.

Calling from your phone: on the Dialer page choose Ring my cell and save your cell number. CloseCobra calls you; answer and press 1, and it dials the prospect and records the call.

When a prospect calls back, your number rings in CloseCobra (if it’s open) and on your cell. Missed calls go to voicemail, which shows up in Calls.

Follow-ups and reminders

Calendar: in Settings → Calendar & reminders, connect Google Calendar or Outlook. New follow-ups are added automatically, and moving or finishing one in CloseCobra updates the event.

Reminder time: choose when you’re reminded (at the time, or 5 minutes to 1 hour before) in the same place. It applies to Chrome pop-ups, email reminders and calendar reminders.

Billing

The plan is $29 a month for 600 recorded minutes. Run out early? Add 300 minutes for $10 from the Billing page; extra minutes roll over. Change your card, see invoices or cancel anytime from Billing → Manage billing. You keep access until the end of the month you paid for.

Your account and data

Call audio is deleted automatically after 30 days; transcripts and summaries stay until you delete them. Export everything from Settings → Your data. To delete your account and all your data, go to Settings → Delete account. Details are in the privacy policy and terms.

Security

Each account’s data is kept separate at the database level, recordings and files are stored privately, and everything travels over HTTPS. Card payments are handled by Stripe and never touch our servers. You can turn on two-step login in Settings → Two-step login, and team managers can require it for their whole team. Full details for IT reviews are on our security page.

Found a security problem? Email andrew@closecobra.com with “Security report” in the subject and the steps to reproduce it. Please give us a chance to fix it before sharing it publicly, and don’t access other people’s data or disrupt the service while testing. We reply within 3 business days.

Still stuck?

Email andrew@closecobra.com with what you were doing and any error message. A screenshot helps.

Delete your account

In the CloseCobra app or at closecobra.com/app, go to Settings → Delete account and type DELETE to confirm. This works the same in the iPhone and Android apps.

Deleting your account cancels your plan, releases any dialer phone number, disconnects your calendar, and permanently deletes your profile, calls, recordings, transcripts, follow-ups and coaching reports. Payment records are kept by Stripe as the law requires. Can’t sign in? Email andrew@closecobra.com from your account’s email address and we’ll delete it within 7 days.